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Posts with tag: department-stores | Return to ShoppingBlog.com Homepage

Low Inventory at High-end Stores Could Frustrate Holiday Shoppers

Bloomberg reports that two shoppers - Jennifer Prentice and her friend - entered Neiman Marcus, Saks and Nordstrom stores looking to spend but left frustrated because they couldn't find much to buy.
"We tried really hard to spend money," said Prentice, 42, a Minneapolis resident whose favorite brands include Missoni, Trina Turk and True Religion. What they got was "really frustrated."

U.S. luxury chains may stand to lose more sales to shoppers like Prentice as they remain wedded to conservative plans for high-end inventories and are unable to shorten delivery times for designer clothes, shoes and accessories, said Stacey Widlitz, a retail equity analyst at Pali Capital in New York.

"The luxury retailers may be caught short when there is a turn," Widlitz said in a telephone interview. "Investors should keep in mind that that may delay their recovery behind other retailers, because it will take them more time to get inventories up to speed."
Two frustrated shoppers certainly doesn't mean all shoppers won't find what they are looking for but high-end retailers like Saks, Nordstrom and Neiman Marcus have been reducing inventory. The reductions could make shopping more difficult this holiday season as some items become hard to find. Retailers are in a difficult position - they don't want to be stuck with unsold inventory but they also don't want shoppers to leave frustrated because they couldn't find what they wanted.

Posted on October 8, 2009
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Roberto Cavalli: Department Stores Behavior is Depressing Customers

Roberto Cavalli says that department stores are being too pessimistic about the economy which could eventually turn off potential customers.
"Departments stores are being very, very careful at this time on making orders," the designer said in an interview at Milan Fashion Week. "They are negative and pessimistic and this they transmit to the final consumer."

European retail sales declined for a 14th straight month in July as rising unemployment prompted consumers to rein in spending. Saks Inc., Neiman Marcus Group Inc. and other luxury retailers are reducing orders this year to limit supply and boost profitability. Wholesale revenue at Burberry Group Plc dropped 28 percent in the first quarter, while Hermes International SCA has said department stores are cutting orders.
It's certainly true that the department store execs are all doom and gloom these day. Is it bumming out their customers? Perhaps. Cavalli says his sales have risen by 9% during July and August and that the company is increasing its presence in Asia.

Posted on September 24, 2009
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Finlay's Departure Leaves Department Stores Struggling With Fine Jewelry

National Jeweler has an article about how Finlay's departure leaves questions about the future of fine jewelry counters at many major department stores. Finlay ran the licensed jewelry departments in 566 department stores nationwide according to an SEC filing in January, 2009. Another article says Finaly had over 670 jewelry counters inside department stores. These jewelry counters are going to be disappearing in many department stores this fall.

The National Jeweler questioned several retailers that used Finlay counters about what they are going to do about fine jewelry going forward.
  • Lord and Taylor said they are still carrying jewelry but would not give details about future plans for fine jewelry.
  • Some Macy's department stores will be maintaining jewelry counters in-house.
  • Bon-Ton Stores would not comment.
  • Bloomingdale's paid Finlay's for some jewelry related assets but would not comment on future fine jewelry plans.
Other department store retailers have not finalized plans or would not comment to National Jeweler if they have. It is likely that the amount of jewelry some stores carry will be greatly reduced - at least in the short term - and the retailers may not want to admit that.

Posted on July 5, 2009
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Recession Means Big Changes in Retail: Less Inventory, More Invasion of Privacy

According to The New York Times, the recession is going to permanently change that landscape of retailing. In order to stay in business retailers are reevaluating every aspect of their operations to make it more efficient and more more appealing to consumers. So what exactly will that mean for the consumer? Big changes.
And the impact will mean both sweeping changes in the merchandise on their shelves and subtler alterations, like how many pantyhose to keep in stock. High-end stores like Neiman Marcus, Saks and Coach will offer more midpriced merchandise. Many chains, including Wal-Mart, will carry less inventory and fewer brands. The likes of Sears and J. C. Penney will put self-service computers in stores so customers can browse collections or buy out-of-stock items. And retailers of all stripes will offer more exclusive merchandise and more attentive customer service.

*****

At high-end stores, the era of ever-escalating prices on luxury goods appears to be over. In the future, consumers will still be able to buy chic brand names, but at a wider range of prices. "Our customer loves our brands," said Stephen I. Sadove, chairman and chief executive of Saks. "They don't want to trade down to lower brands. But they want more of a range in price within the brands that they love." And that is what retailers intend to give them. Burton M. Tansky, president and chief executive of Neiman Marcus Group, told investors on a conference call last week that "we're working with the designers to try and ease a portion of their collections into a new price range." Prices will also be lower at some "affordable luxury" chains, like Coach, which is increasing the proportion of handbags it sells for less than $300. About 50 percent of the company's handbags will cost $200 to $300, in contrast to about 30 percent of handbags last year.

Another change is that consumers will have fewer brands from which to choose. Wal-Mart, Target, Home Depot, and PetSmart are just a few of the chains winnowing their brands. As Home Depot's executive vice president for merchandising, Craig Menear, put it: consumers are "time-starved” and “looking for simplification in the entire shopping experience."
If the service gets any more "attentive" at luxury retailers, we're going to need a restraining order. It's gotten so bad that lately we are actually avoiding some luxury stores because of the obsequious sales help. We can't even get from the cosmetics counter to the shoe salon without being accosted ten times by desperate sales people. Friendly is one thing, but we feel stalked every time we hit an upscale department store these days.

Other changes are downright creepy. Saks has implemented software so any salesperson in the store can immediately pull up your clothing size, how much you spent and what kind of shoes you buy. That is an invasion of privacy that we find appalling. This is totally different from having one salesperson who knows your preferences and guards them -- and the rest of her clients' preferences -- jealously. When you go into a store and a sales person asks for your name and address, that's what's happening. You're being tracked in a computer database. Computerized snooping, less selection and more self-serve kiosks: these are not good things.

Posted on June 20, 2009
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Boscov's Close to Finalizing Needed Financing

Department store chain Boscov's is getting closer to getting the financing it needs to stay in business and remain as the anchor tenant in a number of malls in the northeastern United States. There has been an unprecedented effort to save Boscov's, including efforts by the Boscov family, the states of New Jersey and Pennsylvania and the shopping centers where Boscov is the anchor tenant. Saving Boscov's will save the malls from closing and will save many jobs.
The Boscov family, who purchased the assets of the 39-store Boscov's chain out of bankruptcy in December, expects to have government loans and guarantees in place by June 2. "We're moving along well," chairman Albert Boscov said last week after several encouraging developments. Those took the form of a $500,000 loan guarantee from Cedar Shopping Centers and a promise by Luzerne County, Pa., to backstop another $500,000 from Atlantic County, N.J., should the appropriation fail to get government approval.

Those funds, added to $35 million from Pennsylvania and the cities and counties where Boscov’s has anchor stores, combines with $1 million from New Jersey for a total close to the $40 million financing that is needed.

Fear of losing Boscov's successful anchor stores appeared to drive last week's deal-making. Atlantic County executive Dennis Levinson expects the county freeholder board "to weigh all the alternatives, none of which are good, and do the right thing."
Boscov's is the largest family-owned, full-service department store chain in the U.S. and has been in business for 97 years. We have never seen anything like the the effort that is being put into saving the chain, which operates in New York, New Jersey, Pennsylvania, Maryland and Delaware.

Posted on May 26, 2009
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Macy's Reports First Quarter Loss

Macy's, the U.S.' second largest department store, reported a first quarter loss of $88 million. Sales were down 9.5%, from 5.74 billion to $5.2 billion.
Excluding restructuring charges, Macy's lost 16 cents a share for the quarter, better than the 19- to 21-cent loss the company predicted. "Our first quarter sales were consistent with our initial expectations, while earnings and cash flow performance were better than expected," said Terry Lundgren, chairman, president and chief executive officer.

Lundgren said the company has a new, leaner organizational structure in place and that the My Macy’s localization initiative has been completed.
Lower sales and heavy markdowns were to blame for the loss, which was actually less than expected. Nevertheless, shareholders were not happy with the news. The stock fell 83 cents, or 6.7 percent, to $11.52 this afternoon.

Posted on May 13, 2009
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Dillard's Sales Fell 9% Last Quarter

DillardsDillard's Chief Executive William Dillard II said the company aggressively cut costs in the final quarter for but it wasn't enough to help the company turn a profit. Dow Jones reports that Dillard's closed 21 stores in 2008. Dillard's also closed its in-house travel business last year. Dillard's sales fell 9% for its quarter ending January 31st.
For the quarter ended Jan. 31, the company posted a net loss $149.3 million, or $2.03 a share, compared with year-earlier net income of $47.3 million, or 63 cents a share.

The latest results included $1.72 a share in store-closure and hurricane- related charges.

Total revenue declined 5.7% to $2.08 billion as merchandise sales dropped 9% and same-store merchandise sales decreased 8%.

Gross margin fell to 24.8% from 32.4%, reflecting increased markdown activity.
Most department stores have been hit hard by the economy. It's primarily only large discount retailers like Wal-Mart and dollar stores that are reporting any sales increases during this tough time period.

Posted on March 5, 2009
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Finlay to Close Department Store Jewelry Outlets

Finlay EnterprisesFinlay Fine Jewelry is a the largest operator of licensed fine jewelry departments in department stores throughout the United States. The company also has stand-alone store. Finlay has fine jewelry outlets in department stores including Macy's, Bon Ton, Lord & Taylor, Dillard's and Gottschalk's. Finlay has a total of 674 of these jewelry outlets located inside department stores. Reuters reports that the company is exiting its department store businesss.
"Given the decline in our department store business over the past five years coupled with the strenuous economic conditions... we view our strategic plan to exit this business segment as a necessary measure," Chief Executive Arthur Reiner said.

Shares of the company rose 67 percent in afternoon trading on over-the-counter bulletin board.

Finlay, which operates counters at department store chains like Macy's Inc (M.N), said it will reduce its cost structure to levels appropriate to support its specialty jewelry store business.

It plans to do this through job cuts in its administrative functions, mainly at its New York headquarters, besides sales positions at the affected locations.
Reuters also says that Finlay was having trouble getting its jewelry store licenses renewed at some Macy's and Lord & Taylor locations. It's not clear what the department stores are going to put in place of the Finlay jewelry outlets. Some may just carry less inventory.

Posted on February 26, 2009
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Nordstrom to Cut Prices

Nordstrom's will be cutting prices for the rest of the year.
Prices may come down this year at Nordstrom Inc. "The average price" has "gone up a bit for us in the last couple of years," said Peter Nordstrom, president of merchandising at the upscale chain, which had recently been ramping up the level of high-end fashion merchandise in its stores. "We can bring our average price down a little bit," he added.

But bargain-minded shoppers ought to think twice about using their Nordstrom-brand credit cards.

Those with balances on Nordstrom cards will pay about 3% more in finance charges, on average, thanks to new pricing on the cards that took effect with December statements. The price increase was discussed Monday afternoon during a conference call with Wall Street analysts. Nordstrom's income from credit-card finance charges is expected to continue to rise for 2009.
Most department store credit cards already charge very high interest rates, so it's a bit surprising that Nordstrom is going to raise rates. Customers aren't going to like it.

Posted on February 25, 2009
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Neiman Marcus to Cut 450 More Jobs

Neiman MarcusNeiman Marcus will lay off 450 employees this week. The Dallas News says the salaried employees are also taking a pay cut.
Neiman Marcus Inc. said Monday that it will cut an additional 450 jobs this week and that salaried employees are taking a pay cut. The layoffs are companywide "across all divisions and across all levels," said Ginger Reeder, vice president of corporate communications.
WWD says the cuts represent 2% of Neiman Marcus' total workforce of 15,835. Last month the retailer cut 375 jobs mostly from its cosmetics sales department.

Posted on February 24, 2009
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Mervyn's to Hold Going Out of Business Sales

Mervyns Store frontMervyn's has become the latest retailer to announce liquidation. Marketwatch reports that Mervyn's will be holding big "going out of business" sales during the holidays at all of its 149 locations. The company is promising deep discounts at these sales.
"We are disappointed with this outcome," said Mervyn's Chief Executive John Goodman. "Although we took a number of steps to improve our financial performance, we were unable to return the company to profitability." Mervyn's joined other retailers such as Linens 'n Things that decided to fold their operations after the financial-sector meltdown squeezed off sources of financing for companies across the board, let alone struggling chains seeking a turnaround, analysts have said. Mervyn's deep discounts during the holidays, the industry's biggest selling period, are also expected to further pressure rival department stores and other retailers that already are headed for their worst holiday season, by some measures, in 17 years.
Linens 'N' Things is also liquidating all of its stores. They began their closing sales today.

Posted on October 17, 2008
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