Best Buy Tops J.D. Power Study on Appliance Retailers

Best Buy achieves a score of 797 on a 1,000-point scale and performs particularly well in the installation service and delivery service factors. Following Best Buy in the rankings is hhgregg (794), which performs particularly well in the sales staff and price factors. Lowe's (792) follows hhgregg in the rankings and performs particularly well in the store facility and merchandise factors.

"Competition has intensified among appliance retailers, particularly in terms of price," said Dale Haines, senior director of the real estate and construction practice at J.D. Power and Associates. "In the past year, appliance retailers have renewed their emphasis on providing superior service-from the sales process through delivery and installation-to differentiate themselves from the competition. By providing additional product knowledge and customer service training to their staff, some major appliance retailers have increased customer satisfaction."